Vaga customer care analyst - coach (r94682) PCD

Roles and Responsibilities include, but are not limited to: · Take ownership for driving best of breed customer experience. · Provides feedback to agents and support staff to increase numbers of CSAT goals and productivity · Understands and keeps up-to-date on current policies and procedures · Responsible for end to end solutions for post-sales service to customers · Identifies and communicates process gaps and trends with agents behavior · Provides training/coaching about Policies and Procedures · Executive Communication based on business needs · Ensure agents received proper feedback in regards to service request worked and CSAT comments per week

R$ 620,00 - R$30000,00 .

Alimentação no Local, Plano de Saúde, Plano Odontológico, Vale Transporte.

Graduação .

· Be innovative and good judgment in resolving issues effecting customer satisfaction. · Organization and problem solving skills. · Microsoft Office Proficiency · English · Communication Skills for executive levels. (Oral and written) · Command Skills · Intermediate/advanced english · Analytical thinking for process improvement. Preferences · Energetic · Proactive · Innovative · Drive for results with proved experience

Eldorado do sul / RS

1 vaga para PCD.

Sim.

Não informado.

Candidato PCD, lembre-se de atualizar seu currículo com o número do CID e com um breve descritivo de sua deficiência para facilitar o recrutamento e seleção.