Vaga customer success manager ii PCD

Vaga urgente com possibilidade de contratação imediata. Os benefícios serão informados para os candidatos pré aprovados. Gerente de Sucesso do Cliente II Responsibilities · Supports inside sales accounts, field accounts or small to medium accounts in market/country revenue including new logos - typically 50K MRR or less per account · Number of accounts supported are typically under 50 accounts although if smaller accounts (sub $10K MRR) than the volume of accounts supported could be higher · Supports customer accounts · Acts as a customer advocate · Responsible for ownership and resolution of customer issues. Situations require analysis, judgment and problem solving · Engages customer to reduce service-related churn risk within region with minimal direction from leadership · Supports/enables non-standard customer requirements · Proactively identifies trends with Customer in region and methods to improve Customer experience · Onboards up to medium size Customer new logos and non-strategic customers independently · Utilizes standard onboarding templates and checklists and uses some discernment to make modifications to the standard during onboarding based on customers needs and project scope · Able to support projects/implementations independently · Involved in regional Account team planning and coordination · Post-sale tactical issue resolution · Acts as point of contact with customer on escalations or issues independently · Tactical preparation and delivery of post-mortem reviews when appropriate

Descrição do cargo Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. That’s why we\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'re always looking for creative and forward thinking people who can help us achieve our goal of global interconnection. With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions. At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it’s our authentic, humble, gritty people who build The Magic of Equinix. · Onboards up to medium size Customer new logos and non-strategic customers independently · Utilizes standard onboarding templates and checklists and uses some discernment to make modifications to the standard during onboarding based on customers needs and project scope · Able to support projects/implementations independently · Involved in regional Account team planning and coordination · Post-sale tactical issue resolution · Acts as point of contact with customer on escalations or issues independently · Tactical preparation and delivery of post-mortem reviews when appropriate

R$ 3000,00 - R$3500,00 .

Graduação .

Qualifications · Experience with inside sales support ·Bachelor\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s degree preferred ·Fluent English required

Inglês - Avançado;

Sao paulo / SP

1 vaga para PCD.

Sim.

Não informado.

Candidato PCD, lembre-se de atualizar seu currículo com o número do CID e com um breve descritivo de sua deficiência para facilitar o recrutamento e seleção.