Vaga analyst, it service ops - analista de operações de ti (17000tkf) PCD

As part of the Global 24x7 IT Enterprise Tools L2 team member, the successful candidate will be part of the 24x7 IT Support team to monitor, troubleshoot and drive continual improvement initiatives. This team will champion the cause for customer experience and responsible to meet or exceed 99.9% service availability for all supported tools. Role and Responsabilities: Troubleshoot technical issues and drive incident to closure, including joining Critical Incident bridge call as Technical Lead and coordinate cross functional team to restore service; Partner with other IT Operations support teams to conduct effective event analysis and quickly articulate business/user experience impact to enable quick prioritization of events for service restoration; Lead and Drive impact analysis process to timely and accurate closure through determined investigations, persistent follow up, and effective collaboration with subject matter experts and vendors; Ensure analysis results are compliant with expectation/standards with appropriate cadence and prioritization within a large, complex IT environment; Build a strong relationship with IT teams to drive close loop corrective actions; Present s, findings and key performance indicators to management; Collaborate with global team members at different timezones.

R$ 620,00 - R$30000,00 .

Alimentação no Local, Plano de Saúde, Plano Odontológico, Vale Transporte.

Graduação .

Requirements: More than 3 years of experience in IT support roles; Good foundation with fundamental IT technologies (eg. Windows, Linux, Network, Storage, Middleware) and Microsoft .Net framework; Must have good knowledge of commands for OS Unix/Linux and Windows. Know how to perform basic operational work on these OS like checking space and cleaning up space, Identifying and killing the process, reboot the machine, understand existing scripts; Knowledge of Database like Postgres SQL or Oracle or MS SQL and experience with supporting public or private cloud infrastructure a plus; Positive attitude, Logical thinker with good analytical and problem solving skills and passion for continuous improvement and quality outcomes; Excellent written and verbal communication skills possessing the ability to translate complex concepts into simplified and coherent explanations; Experience with Service Management tool suites (ServiceNow a plus); B.S. in Computer Science, Information Technology, or relevant experience.

Eldorado do sul / RS

1 vaga para PCD.

Sim.

Não informado.

Candidato PCD, lembre-se de atualizar seu currículo com o número do CID e com um breve descritivo de sua deficiência para facilitar o recrutamento e seleção.