Vaga customer care analyst - coach (r94982) PCD
- Tags:
- empresa confidencial, vagas pessoas com deficiência, contrato CLT.
Detalhes da Vaga
· Take ownership for driving best of breed customer experience. · Provides feedback to agents and support staff to increase numbers of CSAT goals and productivity · Understands and keeps up-to-date on current policies and procedures · Responsible for end to end solutions for post-sales service to customers · Identifies and communicates process gaps and trends with agents behavior · Provides training/coaching about Policies and Procedures · Executive Communication based on business needs · Ensure agents received proper feedback in regards to service request worked and CSAT comments per week
Faixa Salarial
R$ 620,00 - R$30000,00 .
Benefícios
Alimentação no Local, Plano de Saúde, Plano Odontológico, Vale Transporte.
Escolaridade Mínima
Graduação .
Habilidades requeridas
· Be innovative and good judgment in resolving issues effecting customer satisfaction. · Organization and problem solving skills. · Microsoft Office Proficiency · English · Communication Skills for executive levels. (Oral and written) · Command Skills · Analytical thinking for process improvement. Preferences · Energetic · Proactive · Innovative · Drive for results with proved experience
Local de trabalho
Eldorado do sul / RS
Quantidade de Vagas
1 vaga para PCD.
A empresa tem Acessibilidade para PCD?
Sim.
Deficiência
Não informado.
Importante
Candidato PCD, lembre-se de atualizar seu currículo com o número do CID e com um breve descritivo de sua deficiência para facilitar o recrutamento e seleção.